The impact of currency fluctuations on outsourcing businesses globally

 

The impact of currency fluctuations on outsourcing businesses globally.

If you have a current offshore team in a different country/currency zone then you may find that the significant cost savings from outsourcing have vanished due to currency fluctuations that occur for reasons like earthquakes, war or oil- something which is outside the core competency of your business corporation. As off shoring companies incur cost in local currencies but gain revenue in American Dollars and Euro (mostly), they pass on these fluctuating costs to their customers but rarely pass along discounts on existing contracts. Sometimes the offshoring contract actually gains from currency fluctuations.The Indian rupee has fluctuated from  43.62 Rupees per USD (04-01-2005) to 48.58 (12-31-2008) to the current value of 44.65.This makes for a volatility component of almost 10 percentage points to the revenue and profit margins of an off shoring vendor. Inflation in India has been growing at 8.5 % and the annual increase in salaries has been around 10-15 % for the past few years. Offshoring vendors have been known to cut back on quality in recruitment when costs have risen historically, and the current attrition rate in Indian ITES is almost 17%.
This raises important questions for companies going for global bids for the offshoring contracts. Should macroeconomic indicators like currency fluctuations, wage-inflation be part of the request for proposal process (RFP). Would vendors be comfortable in disclosing the ratio of salary costs to billing revenue. Should dips in service quality be penalized by customer. Most importantly, while going in for a multi year contract, the projection of fore-casted savings may vary greatly due to extraneous factors.
(this article was originally written for and published by http://www.indiasoftwarebrief.com/ in their daily newsletter and their socail media channel- see http://www.linkedin.com/groups/impact-currency-fluctuations-on-outsourcing-3825591.S.48411960)

 

 

China biggest threat to Indian Software in 5 years: Indian Tech CEO

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An interview with a noted Indian Software CEO, mentions China the possible biggest threat in next 5 years at  http://www.thehindubusinessline.com/2010/10/13/stories/2010101353180700.htm

 

China could be the biggest threat to India in next five years, positioning itself as the lowest-cost manpower supplier in the IT sector by 2015, according to Mr Vineet Nayar, CEO, HCL Technologies.

“I believe it (China) is the biggest threat in the next five years that we are going to face…So India will have to up its game,” he told reporters on sidelines of ‘Directions’, the company’s annual town hall.

Terming China, as both “threat and opportunity”, Mr Nayar said that India will have to find alternate “differentiators” than the ones it currently has. Despite issues of language and the purported inability to scale-up, China has sharpened its technological and innovation edge, he added.

“Look at the technology companies from China…how does that fit in with the assumption that they (China) do not understand English or technology. They are producing cutting edge technology at a price which is lower than everyone else,” he said.

Manpower

By 2015, Mr Nayar said, China will be the lowest cost manpower supplier in IT sector to the world

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I wonder how he did his forecast. Did he do a time series analysis using a software, did he peer into his crystal ball, or did he spend a lot of time brainstorming with his strategic macro economic team on Chinese threat.

China has various advantages over India (and in fact the US)-

1) Big pool of reliable scientific manpower

2) State funded education in higher studies and STEM

3) Increasing exposure with the West-English speaking is no longer an issue. Almost 50 % of Grad Students in the US in STEM and certain sectors are Chinese and they not only retain fraternal ties with the motherland- they often remain un-assimilated with American Culture mainstream. or they have a separate interaction with fellow American Chinese and seperate with American Americans.

Chinese suffer from some disadvantages in software-

1) Communism Perception- Just because the Govt is communist and likes to confront US once a year (and India twice a month)- is no excuse for the hapless Chinese startup guy to lose out on software outsourcing contracts. unfortunately there have been reported cases where sneak codes have been inserted in code deliverables for American partners, just like American companies are forced to work with DoD (especially in software, embedded chips and telecom)

If you have 10000 lines of code delivered by your Chinese partner, how sure are you of going through each line of code for each sub routine or call procedure.

2) English- Chinese accent is like Chinese cooking. Unique- many Chinese are unable to master the different style of English even after years (derived from Latin and Indo European class of languages)

Sales jobs tend to go to American trained Chinese or to Westerners.

In Indian software companies, accent is a lesser problem.

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The biggest threat to Indian software in 5 years is actually Indian software itself- Can it evolve and mature to a product based model from a service only model.

Can Indian software partner with Chinese companies and maybe teach the Indian government why friendship is more profitable than envy and suspicion. If the US and China can trade enormously despite annual tensions, why cant Indian services do the same- if they lose this opportunity, US companies will likely bypass them and create the same GE/McKinsey style backoffices that started the Indian offshoring phenomenon.

3) Lastly- what did the poor American grad student do to deserve that even if devotes years to study STEM (and being called a Geek and Nerd) his job will get outsourced to India or China (if not now- in his 30s or worse in his 40s). Talk to any middle aged IT chap in the US who is middle class- and India and China would figure in why he still worries about his overpriced mortgage.

Unless the US wants only Twitter and Facebook as dominant technologies in the 21 st century.

Amen.

 

 

 

Indian Offshoring IPOs dismal performance

Using Yahoo Finance, I plotted the past three years stock price of Indian Offshores  (Genpact, Wns, Exl) and in comparison with Indian Software companies (Infosys, Wipro, TCS, Sify) and market index.

The following insights emerge-

1) Indian Software companies have constantly created wealth.

2) Indian Offshoring companies have constantly lost market value – perhaps because they were able to dump IPO prices at much higher prices by creating hype.

3) You are much better off investing in Indian stock market or a blue chip Indian software company than take part in an Indian offshorers IPO.

4) SIFY lost most value and its founder CEO is now in jail for fraud. The fraud was he added phantom employees, and phantom revenue to boost balance sheet. Auditors from PwC (were jailed) included a board member of Indian Chartered Accountants and Satyam (SIFY) had won awards for corporate governance. It makes sense to do rigorous cash flow due diligence this side of the pond.

5) I won no stock in any of this companies  (not surprisingly) but do have a portfolio of mutual funds (index).

So the next time you are promised the moon by an Indian IPO- KPO, remember to do the math ;)

Kill Analytics

I rarely write on Politics- rather I mostly present statistics on poverty, third world, offshoring etc and would rather invite people to draw their own conclusions. But something I read in the New York Times, yes , THAT liberal and well written newspaper causes me to remember a rather obscure branch of analytics- related to defence personnel operations. It’s kill ratios- or the ratio of  number of casualties on each side in a war.

While it is easier to estimate, define and measure kill ratios in conventional warfare, kill ratios can be sometimes misleading as predictors of victory (i.e Tet Offensive was a massive victory for the United States in terms of kill ratios, but the number of US casualties hastened the decision to end that war).

When it comes to Terrorism, kill ratios are even more skewed. 19 Terrorists caused September 11 that killed 3000 people, nearly all civilians. An unmanned drone attack kills 20 people in Pakistan, but causes some people to become car bomb terrorists,thus creating some terrorists and killing some.

An excerpt from the book, ” The Age of the Unthinkable” comes to mind in which the Israeli defence statisticians even came up with a precise number for ratio of innocents killed to terrorists killed, which is acceptable for a military solution. That along with some network analysis in Terror organizations, in which nodes to kill or disrupt for maximum ratio of benefit/cost is a very lucrative and secretive branch , called Security Analysis or what I term as kill analytics. Some of those hitherto secret kill algorithms would be better used in product marketing- however I wish the opposite was true (selling terrorists shampoo and get them hooked on Facebook rather than go with the flow). But thats an ideal world !

Data Mining Survey Results :Tools and Offshoring

Here are some survey results from  Rexer Analytics-

The Graphics seem self explanatory: terrific Data Visualization

1) The field of Data Mining seems ripe for either more offshoring to cut down costs or

there will be price pressures to cut costs on software ( read More R and SaaS) and Hardware ( more cloud /time sharing  ?)

2) Satisfaction with both R and SAS seems similar but R seems to score higher than other flavors.

3) An added dimension of  utility ( or say

(satisfaction in terms of analyst comfort + functionality in terms of business benefit) divided by (License + Training + Installation + Transition costs)

would have even extra analysis.

But these are not final results- for that you need to see Dr Karl at Rexer Analytics